Kay Jewelers in Citrus Heights, CA Closed now

Reviews about Kay Jewelers

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  November 25, 2019, by Annastasia Simmons
  The husband came to this place for my ring and earrings a little over a year ago. Well my earrings broke about a week ago and went in today to see what they could do for us and my husband only got insurance on my ring, so I asked what my options were, and she snapped back after telling us we have to pay to get them fixed..."THAT IS YOUR OPTION" to pay to get it fixed! Very rude right off the bat! I take care of my jewelry so I figured they would have some common sense and help with more options. I mean they were just over a year old and it should've lasted a lot longer than that in my opinion and if it were my store or company, I would've definitely helped and offered a little more than that!!!
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  June 11, 2019, by Amrita Biswas
  BEWARE of this location! Don't get me wrong, I love Kay Jewelers!! I've purchased several jewelry from them in the past. But thanks to the store manager Riti I had a terrible experience at the Sunrise Mall location at Citrus Heights. I went there with my husband to purchase a pair of Solitaire Studs in Yellow Gold. The size that we picked was only available in White Gold in that store. We were about to head out to visit the Folsom location, to try our luck to find one in yellow gold. The moment we said that, the Store Manager Riti said that she will be able to order one in yellow gold. She pretended to look it up and said that Kay doesn't make that particular size in Yellow Gold, thus she can't order it for us. Since we loved the studs anyway, we got them. The back screw in one of the studs was not smooth, so we went to the Folsom Location the next day, to check if they would help us replace it or fix it. GUESS WHAT!! The same stud in Yellow Gold and White Gold!! The sales person there asked me for the receipt and within minutes she helped us replace the earrings. And I got the one in Yellow Gold, exactly what I wanted. What a Liar!! I can't imagine someone would lie to our face about such an expensive thing, just to ensure that we buy the earring from her store. BEWARE of this location!